Return & Refund Policy — Lahiya Drop | Jewellery Reseller Platform

For Resellers: This policy governs returns for orders placed through Lahiya Drop. When your customer reports a damaged product, follow the steps below and forward the required details to us — we'll handle the resolution directly.

Return Conditions

At Lahiya Drop, we take great care to ensure every product is packed and delivered in perfect condition. We only accept returns if the product is damaged.

We do not accept returns or process refunds for any other reason, including:

Change of mind
Wrong size selected by the customer
Personal preference or dissatisfaction with appearance
Delayed delivery (unless we confirm non-delivery)

What Your Customer Should Do

If your customer receives a damaged product, they must take the following steps immediately:

Step 1 — Report on the Same Day of Delivery

Damage claims must be raised on the same day the order is delivered. Claims reported after the delivery day will not be accepted under any circumstances.

Step 2 — Provide a Full Unboxing Video

Your customer must record and provide a complete, uncut unboxing video — from the moment they start opening the package to the end, clearly showing the issue with the product. Videos that begin after the package is already open, or do not clearly show the damage, will not be accepted.

Step 3 — Contact You (The Reseller)

Your customer should send the unboxing video and order details to you. You must then forward everything to our team within the same day.

How Resellers Should Report to Us

Once your customer shares the damage claim and video with you, forward the following details to Lahiya Drop:

Your reseller order ID / reference number
Customer's name and delivery address
The complete, uncut unboxing video (WhatsApp or email)
A clear description of the damage

Send all details to:

WhatsApp: +91 90370 09731
Email: enquiries@lahiya.in

Important Notes

Returns reported after the delivery day will not be accepted.
Returns without a complete, uncut unboxing video will not be accepted.
We do not offer refunds for reasons other than product damage.
Partial videos or videos starting after the package is opened are not accepted.

Resolution Timeline

If the return meets all the above conditions, we will process your replacement or refund within 3–5 business days after verification of the unboxing video and damage claim.

We will communicate the resolution status to you (the reseller) directly, and you can update your customer accordingly.

Tips for Resellers

To avoid return-related issues with your customers, we recommend:

Advising customers to record an unboxing video whenever they receive an online order — it's good practice.
Sharing this return policy with customers before or at the time of sale, so expectations are set clearly.
Responding promptly when a customer reports an issue — the same-day reporting window is strict.

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